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These terms set out how sw999 team operates your account, handles your transactions via bKash or Bank Transfer, and defines what you can expect from us — and what we expect from you. Access to this platform depends on your local law and eligible region in Bangladesh.
By creating an account on sw999 team, you confirm that you have read these terms and that you meet the eligibility requirements for your region. These terms apply to all activity conducted through your account — including deposits made via bKash or Bank Transfer, game participation across our catalog, and any support interactions you initiate. We may update these terms from time to time. When we do, we post the revised version on this page and, where practical, notify you through your registered account. Continued use of your account after a change is posted constitutes acceptance of the updated terms. If you disagree with a change, close your account before the effective date and contact our support team to resolve any outstanding wallet balance. We do not waive any provision of these terms by failing to enforce it on a single occasion. Nothing in these terms affects any rights you may hold under applicable law in your eligible region. Local law and regional eligibility ultimately determine whether this platform is accessible to you, and it is your responsibility to verify that before registering.
bKash
Bank Transfer
Account wallet
Eligible regions
These terms cover the creation, use, and closure of your sw999 team account. This includes your login credentials, identity verification steps shown at registration, and the account wallet that holds your deposited funds.
All deposits and withdrawals processed through your account — including those made via bKash and Bank Transfer — fall within this policy. Transaction records are visible inside your signed-in account area.
Game titles, lobby categories, promotional notices, and support materials published on sw999 team are covered by these terms. We retain the right to update, remove, or restrict any content at any time without prior notice.
Game content supplied by studios such as PG Soft, CQ9, and Spadegaming operates under those studios' own terms. sw999 team is not responsible for third-party policies, and these terms do not override or extend any third-party agreement.
You have several practical options for managing your account within the framework of these terms. Your transaction history is accessible any time you are signed in — open the account section and navigate to the history tab to review deposits, withdrawals, and game activity. If your account details are incorrect, the profile section lets you submit a correction request. Name changes and identity-linked fields may require verification documents, and the exact steps are shown inside the form. For anything you cannot resolve through the account interface, our support team is the right path. We aim to acknowledge policy-related queries within a reasonable period, and any request tied to your wallet or access status will be handled before a response is sent. You also have the option to request account closure at any time by contacting support directly.
Your full transaction history is available inside the signed-in account area. Filter by date or transaction type to locate a specific deposit or withdrawal.
Update contact details and non-identity fields directly in your profile. Changes to identity-linked fields require verification steps shown inside the form.
Send a written query to our support team via the contact options listed on this page. Include your registered account reference for faster handling.
Contact support to initiate account closure. Any remaining wallet balance will be addressed as part of the closure process before your account is deactivated.
If you have a question about these terms or need to take action on your account, the channels below are how you reach us. Use the channel that matches the urgency of your query.
Open the chat widget on any page while signed into your account. Quote your account reference and the section of the policy your question relates to.
Send a written query to our support address listed in the Contact page. Include your registered email address and a clear description of the policy matter.
The Help Centre on sw999 team contains published policy articles and step-by-step account guides. Browse by topic to find answers without waiting for a reply.
We take a straightforward approach to how account data, cookies, and policy records are handled on sw999 team. Here is what that looks like in practice.
We retain account records — including transaction history and identity verification documents — for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of the data held on your account by contacting support.
We use cookies to keep your session active, remember your lobby preferences, and understand which parts of the site are used most. You can review and adjust cookie settings through your browser. Disabling session cookies will affect your ability to stay signed in.
Your account password and any authentication steps shown during login are your responsibility to keep private. If you suspect unauthorised access, use the account recovery option on the sign-in page immediately and then contact support to flag the issue.
To request a correction, deletion, or restriction on how your data is handled, contact our support team in writing. Include your account reference and a clear description of what you are requesting. We will confirm receipt and respond within a reasonable timeframe.
Yes. All deposits processed through your account — including those made via bKash or Bank Transfer — fall within these terms. Your transaction records for each deposit are visible in the history tab of your signed-in account area.
When we update these terms, we post the revised version on this page. Where practical, we also notify you through your registered account. If you continue using your account after the change takes effect, that counts as acceptance of the updated terms.
Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted where you are located before registering or depositing funds through your account.
Ordinary contact details can be updated in the profile section of your account. Fields tied to your identity — such as your registered name — require a verification step. The exact documents and process are shown inside the correction form when you open it.
Contact our support team directly to start the closure process. Any wallet balance remaining at the time of the request will be addressed before your account is deactivated. You can reach support via live chat or the email address listed on our Contact page.
Game content from studios including PG Soft, CQ9, and Spadegaming is delivered through our lobby, but each studio operates under its own terms. sw999 team is not responsible for third-party policies, and our terms do not override or extend any studio agreement.